Smart Sensor for Digital Supervision
SUPPORT

Frequently asked questions.

Answers to the questions we hear most — about privacy, installation, and how Nattugla actually works day to day.

Guidance

Why can't I turn off anonymization?

Only your organization's superuser can control anonymization settings during supervision — it's managed centrally, not per session.

Why do I get a black image during supervision?

Usually one of three things: a lens cap left on, a firewall blocking ports 8443 and 20000–30000, or a temporary connection — try testing from a mobile browser first.

Features

Can supervision be paused?

Yes — through your alarm system integration or a QR card, for 30–60 minutes at a time.

Is the video feed anonymized?

When enabled, yes — a colored overlay or pixelation replaces the raw image while movement detection keeps working.

Can off-duty staff access the feed from home?

No — browser access is restricted by IP address, and the app requires a secure network connection.

Hardware & connectivity

How big is Nattugla?

450 g including the wall bracket, at 165 × 65 × 45 mm.

Can Nattugla connect directly to a safety alarm?

Not directly — but supervision can be triggered automatically by an alarm event through your existing system.

Security & access

Is Nattugla approved for healthcare use?

Yes — it meets information security requirements for the health sector, video is encrypted, and nothing is stored on a server.

Can Nattugla be hacked?

Theoretically possible, but considered highly challenging — Nattugla is approved by Norsk Helsenett (the Norwegian Health Network).

Can I see who performed supervision overnight?

Yes — municipalities can request access to the log. Entries can never be deleted.

Internet & power

How does Nattugla connect to the internet?

It ships with a 4G SIM card (20 GB), and also supports wired PoE — WiFi works but isn't recommended.

What happens if the power goes out?

Nattugla stops functioning until power returns, then restarts automatically — exactly what the Powerbank addon protects against.